Shipping policy

Shipping & Return Policy

Last Updated: June 2026

Welcome to KumaCo.store. We are committed to delivering your orders safely and efficiently. Please read our shipping and return policy carefully.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

Delivery Time

  • Standard delivery typically takes 7 business days from the date of shipment.

  • Delivery times may vary depending on your location, weather conditions, courier delays, or other unforeseen circumstances.

Shipping Confirmation

  • Once your order has been shipped, you may receive a confirmation email with tracking information (if available).

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Return Policy

5-Day Return Window

We offer a 5-day return policy. You may request a return within 5 days of receiving your order.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items may not be eligible for return:

  • Personalized or custom-made products.

  • Gift cards.

  • Items damaged due to misuse or improper handling by the customer.

Return Process

To initiate a return, please contact our support team at:

Email: kumaco007@gmail.com

Please include:

  • Your order number

  • Product details

  • Reason for the return

  • Photos (if the item is damaged or defective)

Refunds

  • Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at kumaco007@gmail.com. We will work to resolve the issue promptly.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact:

KumaCo.store
Email: kumaco007@gmail.com